Researcher Performance Rating:
A calculated value informed by a researcher’s % of orders that are:
timely (completed per initial estimated time of completion)
accurate for searched first/last name
accurate for date of birth
accurate for “look back” years per order’s business rule
accurate for capturing all applicable case detail
A researcher and/or their employer is incentivized to maintain a high performance rating because their rating is factored into our order-to-researcher matching logic. Researchers with higher ratings will have access to more orders.