Quality Focused

Turn-around-time management: Real-time researcher information (e.g. price, capacity, performance, and availability) is used in our fulfillment monitoring process+, which governs our initial order matching, and our timing threshold management.

Record Check Assurance (remote): Our application leverages screen-recording software - it, along with our proprietary software controls, provide our customers the assurance that their important record check took place.

Record Check Assurance (in-person): Our application leverages technologies from world class providers of GPS controls, and of picture capture tools - they combined, along with our proprietary software controls, provide our customers the assurance that their important record check took place.

Business Rules: We manage business rules at the order level - we make it easy to capture clear rules, and easy for the research to be done with alignment to the rules. Additionally, we maintain a performance rating+ on each researcher, that impacts the priority in which orders are assigned to them - thus, rewarding high performance.

Accuracy (remote): Our application uses screen recording software for the ‘field processing’ portion of a search. Then, our ‘central processing’ team reviews the field video to ensure the correct name was searched, to serve as a reference for data capture, and to ensure order-specific business rules are applied.

Accuracy (in-person): Having researchers take a picture of the results screen, for every order, encourages desired behavior, and allows us to provide our customers with the confidence that a proper search was performed. Capturing pictures of the case list screen(s) and relevant case detail screen(s), further provides our customers with assurance that their record search was performed properly - a great feature included with standard service. As we grow, we intend to add additional features to further equip our customers with service that they can count on.

Other solutions may result in PII+ that can be found on print outs or unsecured emails that are not conducive to privacy protocols.

Our application exposes PII+, to the researcher, only when they are logged-into or at the applicable court house - thus, leaving no concerning trails on paper, fax, email, or computer files. We keep everything in our controlled environment in pursuit of the best available PII protection!